Client Manager

About our client

Our client is on the cutting edge of the biotechnology revolution. Based in London, UK, they have a diverse team spanning Europe and North America, with each person empowered and involved in every aspect of the business.
Here’s your chance to lead, to design, to own. To create.

Their team is looking for a client manager to join their team in Singapore. If you’re committed and passionate about open source, bioinformatics, big data, Machine Learning, and AI, we want to hear from you today.

Position overview

We’re open source pioneers, innovators changing the world. Our driving mission: to revolutionise bioinformatics and biomedical data analysis forever. Because while we know our technology is unmatched, we also know we can keep making it greater. That’s why we need more superstars like you – to help take us to incredible new heights. (Plus, we’ve got some really big plans afoot…)

Focus areas

• You will have a dual role of ensuring our products are deployed efficiently and on time to our clients, whilst building strong, working relationships with our clients
• You will liaise, coordinate and unblock our technical teams (including developers, product managers, and bioinformaticians) with sharp analysis and well-communicated decisions.
• You will be the key contact point between our clients and internal teams to manage project delivery ensuring issues are addressed quickly, and projects are successfully delivered on time to client specifications.
• You will manage client stakeholders to support both project delivery, and work with our sales teams to identify, scope and agree new opportunities.

Core responsibilities

As a Client Manager your day-to-day responsibilities will be varied, and will depend on the project and client. A representative example of responsibilities include:

• The day to day management of projects and work with our internal teams to ensure the timely delivery of our Products into our Client environments.
• Communicating with client stakeholders regularly to support project delivery and build strong, successful client relationships
• Identify and influence wider stakeholders at our clients, and our clients’ clients who influence and support our project success
• Specific Project Management responsibilities including:
  ○ Project planning, including requirement gathering
  ○ Coordinating internal engineering teams and client teams to remove project blockers and issues
  ○ Take end-to-end ownership for incidents and escalate them where necessary to see them through to resolution.
  ○ Identifying and implementing actions to support successful project delivery
  ○ Work with our Product Managers to understand client needs and requirements
  ○ Identify opportunities for innovation and efficiency, and support the continuous
  improvement in our Ways of Working and processes
• Support new Sales opportunities by:
  ○ Proactively managing client relationships to build and a partnership
  ○ Understand the client strategy and targets, ensuring we are delivering value
  ○ Support End User activities to ensure Product success
  ○ Identify new Client needs and opportunities to support our sales
  ○ Liaise with our Sales team to progress and finalise upsell opportunities

Experience

Please view these role requirements as just an indication of what we’re looking for – sometimes, the perfect candidate is far more or less experienced than we anticipated. If you think that might be your case, please reach out and let us know!

You have demonstrable knowledge and experience in bioinformatics, specifically, you have experience in:

• 5+ years of experience in a client-facing position with strong experience in technical Project Management (Agile and Waterfall)
• Strong understanding of the Software Development Life Cycle (SDLC)
• ITIL and Prince2 Certification
• Experience working with AWS/Cloud-based infrastructure a significant plus, especially as it pertains to Singapore’s GCC framework
• Experience in genetics/genomics/medical sciences is a plus but definitely not a must.
• Experience working with leadership at Singapore government organizations is a plus.
• Experience building and navigating, complex, data heavy product suites.
• Exceptional English communication skills to be able to thrive as the bridge between customers and team, Mandarin is a plus but not required.
• Strong experience in stakeholder management across multiple parties primarily within Asia and Europe.

Package