Gayatri Wood

Director of Client Experience

Something you might not know about Gayatri

She was broadcast across the world to welcome in the year 2000!

Her favourite city

Wellington – it will always be home for her.

Three songs you’ll find on Gayatri’s Spotify playlist

• Can’t Help Falling in Love – Hayley Reinhart
• Honor Him – Hans Zimmer
• I’ll Find My Way To You – Elderbrook

What got Gayatri started

Gayatri’s professional journey began with a deep fascination for human behaviour, leading her to study criminal profiling. It was while she was also running a bustling hospitality group that the pieces truly fell into place. She realised that understanding people was the key to more than just investigations—it was the very foundation for building genuine customer connections and driving business success. This insight sparked her passion for client experience and community building, which she has dedicated her career to ever since.

Gayatri is excellent at:

• Understanding your customers and creating avenues to reach them. Gayatri has a deep understanding of customer behaviour, allowing her to craft compelling strategies that engage your target audience.
• Attracting, retaining, and developing customers. She specialises in building systems that acquire new customers and nurture existing relationships, leading to increased loyalty and lifetime value.
• Maximising profitability. By analysing how you engage with your customers, Gayatri ensures you get the most out of every interaction, driving significant and sustainable revenue growth.

About Gayatri

With over 15 years of experience in digital marketing, client experience, and community building, Gayatri is a highly accomplished and strategic director dedicated to crafting exceptional client journeys. Her unique background, rooted in a deep understanding of human behaviour, allows her to cultivate lasting relationships and foster genuine community. Passionate about integrating data-driven insights and digital transformation, she has a proven track record of enhancing customer satisfaction, maximising lifetime value, and helping businesses scale their operations to achieve significant revenue milestones.

Beyond her hands-on work, Gayatri is an experienced international facilitator and advisor, having been contracted to provide high-impact educational content for major companies like Sage and UNICEF, helping them effectively engage their databases and revolutionise how they operate online.

She’s inspired by

Gayatri is inspired by her Mum and her Nana. Her Mum’s story is one of incredible courage, from running away from an arranged marriage in India to build a new life in New Zealand, to being appointed an Officer of the New Zealand Order of Merit for her work in financial literacy and interfaith relations. She always excelled in her career, achieving many firsts for Indian women, all while being an incredible mother who can fix anything with a great curry.

Her Nana is an inspiration for her incredible strength. She was widowed young, raised three children on her own, and has beaten cancer multiple times. She always tried something new, – even learning to use a computer at 80 to write her memoirs. Most of all, she is remembered for her open door policy, listening ear, and a warm smile for anyone that needed it.