About Our Client
Our client is a growing healthcare organisation based in Borehamwood, committed to delivering high-quality support services to GP practices and patients. They are seeking an experiences Operations Coordinator to join their team and play a key role in ensuring the smooth day-to-day running of their healthcare operations.
Position Overview
The successful candidate will oversee the daily coordination of the operations team, supporting staff, maintaining service standards and driving operational efficiency. Working closely with senior management, this role will involve team leadership, workforce planning, process improvement and building strong relationships with GP practices and internal stakeholders.
Core Responsibilities
- Coordinate the day-to-day running of the healthcare operations team
- Manage staffing levels, roates, annual leave, sickness and operational cover
- Support the recruitment, onboarding and induction of new employees
- Provide coaching, guidance and ongoing support to team members
- Monitor performance, attendance and call quality, identifying training and developmental needs
- Maintain training documentation, standard operating procedures and operational processes
- Investigate operational issues and feedback, implementing solutions alongside management
- Provide support with EMIS and other healthcare systems
- Build and maintain strong relationships with GP practices, suppliers and internal stakeholders
- Indentify opportunities to improve operational processes and service delivery
What’s On Offer
- Salary of £32,000 – £35,000 per annum
- Private health insurance
- Free on-site parking
- 20 days’ annual leave plus bank holidays
- Workplace pension scheme
- Genuine opportunities for career progression within a growing organisation
